Substantive Training Should Never Be Boring

– All of our services are available virtually –

Adults don’t want to be told what to do. Adults want to know how the information will help them in their daily work and be given tools to make it happen.

Whether it is a mandatory training or on-going professional development, all trainings are customized, dynamic, interactive, and fun. Trainings are a longer format than our speaking offerings with more opportunities for interactive exercises and skill building.

We use teaching modalities that respect all types of learning styles: audio, visual, kinesthetic, and verbal. We utilize a variety of approaches to connect with our audiences: lecturettes (short mini-lectures), role-playing, self-assessment exercises, facilitated discussion, small group exercises, and always opportunities to raise questions and share perspectives. Written materials incorporate checklists, tips, and strategies.

Trainings emphasize the skill sets that get work done: conflict resolution, problem solving, negotiation, leading teams, assertive communications, values-based conversations, creating effective teams, overcoming silos, handling high levels of emotion (yours and theirs), and collaboration.

Here are some of our most popular trainings:


Respectful Workplace
How to Create it 

A respectful workplace is full of successful and respectful communication. It involves more than making an effort to be a better listener. Success depends on the other person being able to hear and understand what you are trying to get across – without being loud or rude.

However, the most common barrier to successful communication at work is a difference in styles of communication. Communication clashes lead to perceptions of lack of respect and allegations of unfair treatment. Explore the interplay of communication styles and team dynamics while fulfilling compliance requirements.

Not in need of training that gives you compliance training for Sex Harassment and Discrimination? Then ask for Non-compliance version.

Also available virtually!

Polarizing Conversations
And How to Handle Them

The ability to be assertive in the workplace when necessary is critical. Employees need to know when and how to maintain a professional demeanor and gracefully exit conversations when necessary. Yet, often we don’t know how to articulate our needs without going over the top. The result is that we may not advocate for ourselves or may become a victim of an overly aggressive person.

This course will provide processes and tools to effectively, gracefully, and appropriately advocate.

Also available virtually!

Check out our new topics specific to the COVID-impacted workplace! →

And Who Are You?!?
What Cats, Chaos Theory, Kumbaya, and Major League Baseball tell us about Teams, Teamwork, Managing Expectations, and Avoiding Conflict at Work

How many times you heard that tired phrase “not a team player”? If it is so obvious what it is to be a “Team Player,” why are there so many seminars, books, webinars, etc on how to get people to be a “Team Player”? If it is so easy to achieve a sense of team, why isn’t every organization an exemplar of stellar performance and a conflict-free work zone? Maybe it is because the benchmarks for a “Team Player” depend on what archetype of team your organization has either selected or defaulted to.

Also available virtually!

5 Simple Questions  
That Solve Problems, Build Relationships, and Get the Job Done (Expanded Version) 

We all know that communication and collaboration are essential to solving problems, building productive working relationships, and working as a team to get the job done. Yet very few organizations have an easy-to-duplicate, not-too-hard-to-remember, effective method for accomplishing collaboration. 5 Simple Questions change all of that. 5 questions that embody empathy, acknowledgment, problem-solving, organizational values, and a movement to action.

Also available virtually!

How to be Curious
And support a Value-based Performance Culture

The workplace is a melting pot of generations and cultures. Employers expect employees to recognize and adapt to its way of interacting and addressing the tensions and conflicts that naturally arise out of working relationships. However, the average person does not recognize the signals that the tensions are not a “personality problem” but a “culture clash”.

Also available virtually!

Need something special?
Trying to meet multiple training goals? Tell us what you need. We create custom trainings.

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One size does not fit all. We tailor our training to fit the needs of each client and workplace.